COVID- 19 Re-opening of Royal House Dental Centre. Click Here

Please also see our information on Managing Toothache At Home

COVID-19 Re-Opening and Welcome Back

We have now been open since 8th June and are continuing to get back up to speed and can offer more appointments to our patients.

We can offer appointments for urgent and emergency dental care which includes toothache, broken teeth, lost fillings, gum infections amongst other things. Please phone to discuss with us.

We are not at full capacity just yet. Our full opening will continue be phased over time so we can meet with current guidelines, and at present we have fewer staff with a limited appointment capacity.

Time between appointment will be longer to allow for thorough cleaning and disinfection. This means we have fewer appointments per day.

Unfortunately, we are unable to offer appointments for routine care just yet. We need to wait until the COVID alert level drops to be able to do this.

A FEW CHANGES

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

Our practice will communicate with you beforehand to ask some screening questions. You will be asked those same questions again at your appointment.

We are reopening the Waiting Room from Wednesday 12th August, however, WE ASK YOU NOT TO TURN UP FOR YOUR APPOINTMENT MORE THAN A FEW MINUTES EARLY. Even though there is plenty of space to maintain distancing in the Waiting Room we want to keep the numbers to a minimum.

We have hand sanitiser that we will ask you to use when you enter the practice. Your temperature will be taken with a non-contact thermal scanner.

A one-way system has been set up to help with patient flow through the practice and to minimise contact with others. Please kindly follow the instructions and directional arrows on the floor.

You can enter through the front door as usual but once you have been seen by the dentist or hygienist you will be able to leave via the side exit rather than re-entering the waiting room. PLEASE DO NOT RE-ENTER THE WAITING ROOM AFTER HAVING YOUR TREATMENT.

Appointments will be managed to allow for social distancing between patients. That might mean that there are fewer choices of appointment times.

We will have much longer times between appointments to minimise the amount of people in the building and to maintain social distancing.

HOW YOU CAN HELP US

  • Except for children attending and patients with carers, patients should come alone.
  • Payment for treatment will be made by card over the phone to reduce contact points within the practice. This will ideally be done the day before your appointment or when you make your appointment. If there are ant extra funds these can be paid for afterwards, again over the phone.Payment for treatment will be made by card only using a covered card machine. If possible, use ApplePay or equivalent to minimise contact.
  • If you develop symptoms before your appointment you should contact the practice as soon as possible by phone.
  • TO AVOID OVERCROWDING WHEN YOU ARRIVE AT THE PRACTICE, WE ASK THAT YOU WAIT IN YOUR CAR OR IN A SAFE PLACE OUTSIDE OF THE PRACTICE UNTIL 2 – 3 MINUTES BEFORE YOUR APPOINTMENT TIME.
  • You will be asked to use a hand gel, confirm your details and health and then go straight into the treatment room.
  • CURRENTLY PLEASE BEAR IN MIND THAT THE TOILETS ARE NOT IN USE. THIS IS TO MINIMISE INDIVIDUALS’ MOVEMENTS WITHIN THE PRACTICE.
  • Please do not arrive without an appointment.
  • Patients should come wearing a mask if possible or be prepared to wear one.
  • Thank you

    We very much look forward to seeing all our patients again soon.

    All the team, Royal House Dental Centre