COVID- 19 Re-opening of Royal House Dental Centre. Click Here

Please also see our information on Managing Toothache At Home

COVID-19 Re-Opening and Welcome Back

Further to the Government’s announcement, that dental practices can re-open in England on 8th June, we are pleased to say that Royal House Dental Centre will be ready to see our patients from then.

Our opening will be phased over time so we can meet with current guidelines, and to begin with we will have a skeleton staff with extremely limited capacity.

Initially we will be seeing patients requiring urgent treatment so if you have contacted us during past few weeks, our intention is that you will hear from us first in the coming days.

Unfortunately, we are unable to offer appointments for routine care just yet. We need to wait until the COVID level drops to be able to do this.

Also, to start with we will only be able to offer limited types of treatment dictated by us not wanting to use any of our dental equipment that creates an aerosol.

Changes

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

Our practice will communicate with you beforehand to ask some screening questions. You will be asked those same questions again at your appointment.

For the time being our front door will remain locked and you will be let in through the side door.

We have hand sanitiser that we will ask you to use when you enter the practice and we will need to take your body temperature with an in-ear thermometer.

We won’t be using the waiting room for now so please just arrive at the side door 5 minutes before your appointment time.

Appointments will be managed to allow for social distancing between patients. That might mean that there are fewer choices of appointment times.

We will have much longer times between appointments to minimize the amount of people in the building and to maintain social distancing.

How can you help:

  • Except for children attending and patients with carers, patients should come alone.
  • Payment for treatment will be made by card over the phone to reduce contact points within the practice. This will ideally be done the day before your appointment or when you make your appointment. If there are ant extra funds these can be paid for afterwards, again over the phone.
  • If you develop symptoms before your appointment you should contact the practice as soon as possible by phone.
  • To avoid overcrowding when you arrive at the practice, we ask that you wait in your car or in a safe place outside of the practice until called in. Please phone us when you arrive so we can tell when you should enter the practice.
  • The front door will remain locked and you will need to be let in at the side door. Please do not arrive early to the practice as the waiting room is not in use. If necessary, you should wait outside the practice at the side door.
  • You will be asked to use a hand gel, confirm your details and health and then go straight into the treatment room.
  • At this time please bear in mind that the toilets are also not in use.
  • As you are approaching the practice for your appointment please phone us so we can be waiting to let you in.
  • Please do not arrive without an appointment.
  • Patients should come wearing a mask if possible or be prepared to wear one.
  • Thank you

    We very much look forward to seeing all our patients again soon.

    All the team, Royal House Dental Centre