COVID- 19 Re-opening of Royal House Dental Centre. Click Here

Please also see our information on Managing Toothache At Home

Attending Your Dental Appointment During The COVID-19 Pandemic

Further to the Government’s announcement, that dental practices could re-open in England on 8th June 2020, we are pleased to say that Royal House Dental Centre has been seeing patients since then.

Our opening has been phased over time so we can meet with current guidelines, and to begin with we have fewer staff and a limited capacity.

Initially we will be seeing patients requiring urgent or emergency treatment only.

Under current circumstances, due to the nature of some types of treatment, you may find that we can only offer you appointments at particular times of the day.

Many appointments have had to be made longer due to the current situation. This is the case with both dental and hygienist appointments particularly where the use the quicker ultrasonic scaler is restricted and the clean down between patients takes longer.

CHANGES WE HAVE MADE

You will see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff.

  1. The practice will communicate with you beforehand to ask some health screening questions. You will be sent an email with important information for you to fill out. Please fill this out and return to us by email. You will be asked some of those same questions again when you attend your appointment.
  2. Initially we will assess your dental requirements over the phone and may also ask you to send photos of the problem if appropriate. At this stage we are limited in what treatment we can provide, and we may only be able to offer a temporary solution with the view to something more permanent as restrictions are lifted. The decision on what we can do may not be determined until the actual appointment itself.
  3. Payment for the appointment can be made by card using a covered and sanitised card machine. You may choose to use Apple Pay or equivalent to make the payment contactless.
  4. PLEASE ATTEND THE PRACTICE PROMPTLY AND ON YOUR OWN IF YOU CAN. BRING THE ABSOLUTE MINIMUM NUMBER OF BELONGINGS WITH YOU INCLUDING NO BAGS OR OUTDOOR COAT IF POSSIBLE. PLEASE BEAR IN MIND THE TOILETS IN THE PRACTICE WILL NOT BE IN USE.
  5. THE WAITING ROOM IS IN USE AGAIN. PLEASE ENTER THE PRACTICE THROUGH THE USUAL FRONT DOOR. ONLY ARRIVE A MINUTE OR TWO BEFORE YOUR APPOINTMENT TIME TO KEEP THE USE OF THE WAITING ROOM TO A MINIMUM AND TO AVOID CROWDING.
  6. We have hand sanitiser that we will ask you to use when you enter the practice. You will be asked to have your temperature read by a non-contact thermal scanner.
  7. There is a one-way system in place to control patient flow through the practice. Please kindly follow the directions and arrows. You can enter through the usual front door and afterwards will leave through the side door to avoid re-entering the waiting room. PLEASE DO NOT RE-ENTER THE WAITING ROOM AFTER HAVING YOUR TREATMENT UNLESS ASKED TO DO SO.
  8. Appointments will be managed to allow for social distancing between patients. That might mean that there are fewer choices of appointment times.
  9. We will have much longer times between appointments to minimise the amount of people in the building and to maintain social distancing.
  10. PLEASE ARRIVE IN YOUR OWN FACE MASK.
  11. IF YOU DEVELOP WHAT MIGHT BE COVID SYMPTOMS BEFORE YOUR APPOINTMENT, PLEASE PHONE THE PRACTICE AS SOON AS POSSIBLE TO LET US KNOW.

We very much look forward to seeing all our patients again soon.

All the team, Royal House Dental Centre

Two desntists

We have been delivering confident happy smiles for over 18 years. Get in touch with us today.

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